These Terms of Purchase (“Terms”) apply to all orders and purchases of products made through Motel Rocks US’s website (
usmotelroocks.com, “Site”). By placing an order on the Site, you (“Customer”) agree to be bound by these Terms, as well as our Terms of Use and Privacy Policy (available on the Site). Please read these Terms carefully before completing a purchase.
To place an order, you must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract. You represent and warrant that all information provided during checkout (e.g., name, shipping address, payment details) is accurate, current, and complete.
- When you submit an order through the Site, you are making a formal offer to purchase the selected products at the listed price (in USD).
- We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, errors in pricing/descriptions, suspected fraudulent activity, or incomplete order information.
- An order is only confirmed (and a binding contract formed) once we send you a written order confirmation email (to the address you provided) and process your payment. If your order is rejected, we will notify you via email and issue a full refund for any payments already processed.
- All product prices are displayed in USD and do not include applicable taxes (unless explicitly stated). Taxes will be calculated and added to your order total at checkout based on your shipping address.
- Prices are subject to change without notice. We are not obligated to honor pricing errors on the Site, even if an order is submitted before the error is corrected. If a pricing error is identified after you place an order (but before shipping), we will notify you immediately to confirm whether you wish to proceed with the corrected price or cancel the order.
We accept major credit cards, debit cards, and other payment methods as indicated at checkout. By providing payment details, you authorize us (or our third-party payment processor) to charge the total order amount (including taxes and applicable fees) to the payment method you select.
- Promotions (e.g., student 10% off, limited-time sales) are valid only for the duration specified on the Site and may have additional terms (e.g., minimum spend, excluded products) outlined in the promotion details.
- Discount codes must be entered at checkout to apply. Only one discount code may be used per order, unless explicitly stated otherwise.
- We reserve the right to modify, terminate, or restrict promotions at any time without prior notice.
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Standard Shipping: All orders qualify for free standard shipping (no minimum spend required). Orders are processed and shipped within 1–3 days of payment confirmation, with an estimated delivery time of 6–12 days.
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Express Shipping: An expedited shipping option is available at checkout (additional fees may apply, as displayed). Express orders are prioritized for processing (typically shipped within 1 day) and have a faster delivery window (details provided at checkout).
- We will ship your order to the shipping address you provide at checkout. It is your responsibility to ensure the address is correct and deliverable (e.g., includes apartment numbers, avoids missing/incorrect street names). We are not liable for delays or non-delivery caused by incorrect address information.
- Delivery times are estimates only and may be delayed due to factors beyond our control (e.g., shipping carrier delays, weather, customs hold-ups). We will notify you of significant delays if we become aware of them.
- Risk of loss or damage to products passes to you once the shipping carrier confirms delivery to your address. If you believe a product was lost or damaged in transit, please contact our customer service team within 3 days of the estimated delivery date.
You may return most unused, unworn, and undamaged products for a full refund (excluding express shipping fees, if applicable) within 60 days of the delivery date. To be eligible for a return:
- Products must be in their original packaging, with all tags, labels, and accessories intact.
- Products must not show signs of wear, washing, or alteration.
Certain items (e.g., final-sale products, personalized items) may be non-returnable—this will be clearly marked on the product page.
- To initiate a return, contact our customer service team at service@usmotelroocks.com with your order number, the name of the product(s) you wish to return, and the reason for the return.
- We will respond with a return authorization number and instructions for shipping the product(s) back to us.
- You are responsible for packaging the return safely and covering the cost of return shipping (unless the return is due to a product defect or our error, in which case we will reimburse return shipping fees upon receipt of the product).
- Once we receive and inspect your returned product(s) (and confirm they meet eligibility requirements), we will process your refund within 5–10 days.
- Refunds will be issued to the original payment method used for the purchase. Please note that your financial institution may take additional time (typically 3–7 business days) to reflect the refund in your account.
- Product availability is updated regularly on the Site, but we cannot guarantee that all listed products will be in stock when you place an order. If a product becomes unavailable after your order is confirmed, we will notify you via email and offer a full refund or the option to substitute with a similar product (if available).
- We reserve the right to modify product details (e.g., design, fabric, sizing) without notice. If a product you ordered is modified significantly before shipping, we will notify you to confirm whether you wish to proceed with the modified product or cancel the order.
To the maximum extent permitted by law, Motel Rocks US shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your purchase (including but not limited to damages for delayed delivery, product dissatisfaction, or lost profits). Our total liability to you for any direct damages shall not exceed the total amount you paid for the product(s) giving rise to the claim.
We may update these Terms of Purchase from time to time. When we do, we will post the revised Terms on the Site. Your continued use of the Site to make purchases after the revised Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
If you have questions, concerns, or need assistance with an order, please contact our customer service team:Email: service@usmotelroocks.comAddress: 304 Stone Coal Road, Garrett Kentucky 41630, United States
