Privacy Policy

Privacy Policy

This Privacy Policy explains how Motel Rocks US (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you access or use our website (usmotelroocks.com, “Site”) or make a purchase from us. By using the Site or engaging with our services, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information automatically generated when you use the Site. This information falls into two categories:

1.1 Personal Information You Provide

We may collect the following when you interact with the Site (e.g., placing an order, contacting customer service, signing up for updates):
  • Contact details: Full name, email address, phone number, and shipping/billing address.
  • Payment information: Credit/debit card details, bank account information, or other payment method details (note: we do not store full payment details—this information is processed and secured by our third-party payment processors).
  • Account information: If you create an account, your username, password (encrypted), and preferences (e.g., saved addresses, order history).
  • Other information: Any details you share when contacting us (e.g., questions about orders, feedback) or participating in optional activities (e.g., surveys, style quizzes).

1.2 Automatically Collected Information

When you visit or use the Site, we may collect non-personal and technical information automatically through cookies, web beacons, and similar technologies:
  • Device/usage data: IP address, browser type, operating system, device model, screen resolution, and information about how you navigate the Site (e.g., pages visited, time spent on pages, links clicked).
  • Cookie data: Cookies are small text files stored on your device to enhance your Site experience (e.g., remembering your preferences, keeping you logged in). You can manage cookie settings in your browser, but disabling certain cookies may limit functionality (e.g., unable to save cart items).

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that help us provide and improve our services, and ensure a seamless experience for you:
  • Process and fulfill orders: Verify your identity, process payments, ship products to your address, and send order confirmations/tracking updates.
  • Provide customer support: Respond to your questions, resolve issues with orders (e.g., returns, refunds), and assist with account-related requests.
  • Improve the Site and services: Analyze how users interact with the Site to optimize navigation, update product offerings, and fix technical issues.
  • Send important updates: Notify you about changes to our policies, service disruptions, or other information necessary for your use of the Site.
  • Personalize your experience: Recommend products based on your browsing/order history, and remember your preferences (e.g., saved addresses, currency settings).
  • Comply with legal obligations: Fulfill tax, accounting, or regulatory requirements (e.g., retaining order records for legal purposes).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Third-party service providers: We work with trusted partners to process payments (e.g., payment processors), ship orders (e.g., shipping carriers), and manage customer support tools. These providers are only given access to the information needed to perform their services and are required to protect your data.
  • Legal requirements: We may disclose your information if required by law (e.g., a court order, subpoena) or to protect our rights, safety, or property (e.g., investigating fraudulent activity).
  • Business transfers: If we merge with, acquire, or sell all/part of our business, your information may be transferred as part of the transaction (we will notify you of any such transfer and ensure the new entity adheres to this Privacy Policy).

4. How We Protect Your Information

We take reasonable technical, administrative, and physical measures to safeguard your personal information from unauthorized access, use, or disclosure:
  • Encrypting sensitive data (e.g., payment information) using industry-standard security protocols.
  • Restricting access to personal information to authorized staff only.
  • Regularly updating security systems to address emerging threats.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy to exercise these rights:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete information (e.g., updating your shipping address in your account).
  • Deletion: Request that we delete your personal information (subject to legal obligations, e.g., retaining order records for tax purposes).
  • Opt-out: Unsubscribe from non-essential communications (e.g., marketing emails) by clicking the “unsubscribe” link in the email or contacting us directly.
To exercise any of these rights, please contact us at service@usmotelroocks.com with your name, contact details, and a clear description of your request. We will respond to your request within a reasonable timeframe.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
  • Order-related information: Retained for the time needed to process the order, handle returns/refunds, and comply with tax/legal requirements.
  • Account information: Retained for as long as your account is active, or until you request deletion (we may retain some data to prevent fraud or meet legal obligations).
  • Automatically collected data: Retained for a limited period to analyze Site usage, then anonymized (so it no longer identifies you).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will post the revised Policy on the Site. Your continued use of the Site after the revised Policy is posted constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us:Email: service@usmotelroocks.comAddress: 304 Stone Coal Road, Garrett Kentucky 41630, United States