At Motel Rocks US (
usmotelroocks.com), we strive to get your new fashion finds to you quickly and seamlessly. Our shipping policy outlines delivery options, timelines, and key details to help you know what to expect when you shop with us.
We offer shipping for all orders placed through our website, with consistent delivery timelines across all locations—no distinction between domestic or international shipping. Every order qualifies for our shipping services, with no minimum purchase required to access standard delivery.
We provide two shipping options to fit your needs, with clear processing and delivery windows:
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Processing Time: Orders are processed and prepared for shipment within 1–3 days of payment confirmation. Processing time does not include weekends or holidays.
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Delivery Time: After shipment, standard delivery takes an estimated 6–12 days to reach your address.
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Cost: $0—standard shipping is free for every order, with no hidden fees or minimum spend required.
For faster delivery, choose our expedited shipping option at checkout:
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Processing Time: Express orders are prioritized, with processing completed within 1 day of payment confirmation (when placed during business hours).
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Delivery Time: After shipment, express delivery arrives significantly faster than standard shipping (exact timelines are displayed at checkout based on your location).
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Cost: Fees for express shipping are calculated and shown at checkout, based on your shipping address and order size.
Once your order ships, we’ll send a confirmation email to the address you provided, including a unique tracking number and a link to monitor your package’s progress. You can also track your order by logging into your account on our website (if you created one during checkout).
It’s your responsibility to provide a complete, accurate shipping address (including apartment numbers, suite codes, or other necessary details) during checkout. We are not liable for delayed, lost, or returned packages caused by incorrect or incomplete address information. If a package is returned to us due to an invalid address, you may be asked to cover additional shipping fees to resend the order.
While we work hard to meet the estimated delivery timelines, delays may occur due to factors beyond our control—including weather conditions, shipping carrier disruptions, customs hold-ups (for international destinations), or peak shopping periods. We’ll notify you via email if we become aware of a significant delay affecting your order.
Once the shipping carrier confirms delivery of your package to the provided address, responsibility for the order transfers to you. If you believe your package was lost or stolen after delivery confirmation, please contact the shipping carrier directly using your tracking number. Our team can assist with providing carrier contact details if needed.
- We do not ship to PO boxes, APO/FPO addresses, or temporary locations (e.g., hotels, vacation rentals) to ensure the security of your order.
- For orders containing multiple items, we may ship items separately if some products are out of stock but available for backorder. You’ll receive separate shipping confirmations and tracking numbers for each shipment, with no additional cost.
If you have questions about your order’s shipping status, need help updating your address (before your order ships), or want clarification on delivery options, contact our customer service team at service@usmotelroocks.com. We’ll respond promptly to assist you.
